Details By Ellie, LLC does not accept returns or exchanges for any products purchased from us. This policy applies to all products, including but not limited to:

• Physical goods
• Digital products
• Services

However, we want to make things right! If you are unsatisfied with your product, please reach out within 7 days of receiving and we will work together to ensure a resolution.

These ornaments are hand made, and though we put our utmost care into the construction of each and every one, occastionally human error will occur. Imperfections can happen. Additionally, slight differences in the wood graining and staining process can cause slight differences in the final result. 

If you are unsatisfied with your product, please let us know within 7 days of receiving the item so we can make the necessary steps to ensure satisfication!